IP Protection Cloud SLA packages

The Serverius 24×7 NOC support service is a ready-to-use SLA service what can be used to outsource all monitoring, management and knowledge to Serverius.

The easy to use IP Protection Cloud management software in the customer portal together with personal training and default support by the NOC engineers are based on the principle “if you can do it yourselves, you should do it yourselves by the client panel. But if needed, you can rely on the default Serverius NOC support”. Therefore you don’t need to be highly skilled to manage your own protection environment.

But in some cases a higher support level support and knowledge is needed. Therefore you can upgrade the Default SLA plan to a paid version. With a paid SLA package the Serverius NOC simply fully take over your monitoring, configuration and they will take action during attacks. Or if you want to have them as a backup, you still can use it as an extra guaranteed SLA support.

ddos-noc-support

  • Basic information regarding all functionality within the IP Protection Cloud.
  • Support availability: Office Hours.
  • Support response time: 8 (office) hours.
  • Technical support by NOC engineer to check/configure your personal security layer: invoiced per hour: 97,-
  • Vulnerability scan of protected IP subnet: no

Free for all users

ddos-noc-support

  • Advanced information regarding all functionality within the IP Protection Cloud.
  • Support availability: Office Hours.
  • Support response time: within 2 (office) hours.
  • Non default technical support by NOC engineer to assist you to configure a personal security layer: invoiced per hour: 49,-
  • 24/7 urgent (OC) support fee discount: 50%
  • Vulnerability scan of protected IP subnet: yes
  • IP application performance monitoring by NOC: Yes, 2 client applications.
  • Active IP application monitoring: during Office Hours
  • Personal IP Protection Cloud training: 4 hours.

399,- per month

ddos-noc-support

  • Advanced information regarding all functionality within the IP Protection Cloud.
  • Support availability: 24x7x365
  • Support response time: direct
  • Non default technical support by NOC engineer to assist you to configure a personal security layer: invoiced per hour: Free
  • 24/7 urgent (OC) support fee discount: 75%
  • Vulnerability scan of protected IP subnet: yes
  • IP application performance monitoring by NOC: Yes, 5 client applications.
  • Active IP application monitoring: 24x7x365
  • Personal IP Protection Cloud training: 8 hours.

1399,- per month

Upfront checkups, improvements and advice

When a paid SLA package is added to your IP Protection Cloud package an NOC engineer will do a technical checkup to have good insights about your protected IP application. He will configure the best possible Safe Zone configuration and will scan you IP application on all known vulnerabilities what attackers use to sent DDoS or Layer 7 attacks to get your application down. A full rapport of these scans will be sent to the clients so he can improve his application security.

IP application monitoring

The paid SLA packages will include monitoring you IP applications. When your application performance is going down and you have a attack, a NOC engineer will take action immediately and will inform the status.