Network Operations Center
Serverius has a own full Network Operations Center (NOC) to maintain it’s own carrier and transport network environment. This 24×7 NOC will monitor events, deploy changes and quickly resolve incidents. It’s also a single point of contact for clients and their customers.
The Serverius NOC is controlled by our own well trained team of engineers. They are 24×7 monitoring the private fiber backbones, the Serverius BGP network and all related network services.
Fast error detection and efficient work flow management is provided by the own build NOC software platform. This advanced event detection platform guards the whole infrastructure. In case of an error it will provide related information to the NOC engineers who will take action when needed. This way it will save time and prevent human mistakes.
Because of the high structure of the internal NOC organization, the professional way of working between engineers and software our NOC is ISO 27001 certified. It proofs a professional setup where users can rely on.
Trustful NOC engineers
After assisting thousands of clients in the past, the Serverius NOC engineers are known as friendly and trustful to everybody. To emphasize it Serverius can show their clients a declaration of good behavior (provided by the Dutch government) from all engineers.
The Serverius support desk is 7 days a week available for your alerts, change requests or your related questions. Always: First create your request or normal ticket in your client panel before you cal with the NOC. You will automatically receive a ticket (case) number what you need at hand when calling. Without a ticket number our engineers can not offer any support.