On-site data center support

Remote hands by teamwork, certified protocols and well trained engineers

The success factor of the Serverius colocation facilities is the high level of on-site colocation support what is orchestrated by the famous Serverius client panel.

Orchestrated teamwork with you

The customer panel allows users to easily request remote controls and also has a good archive of past requests. By the use of the graphical racking tool, no mistakes can be made and all requests are sent in a clear format to the on-site engineers. This will prevent noise in communication and all tasks will be performed the quickest way possible.

When urgent requests need to be performed, a user can create 24/7 escalation “OC” (On-Call) remote hands. This way all on-site Serverius engineers will get a direct internal notification to leave their current work and start with the OC remote hand. This way of working will offer the fasted way possible remote hands. In the past 3 years the average response time of it was less than 2 minutes! Like you see, a fast and professional way of working where you can rely on.

on-site data center support

  • Receiving hardware at the datacenter and inform the client with photos.
  • Adding hardware to a colocation rack.
  • Providing a Serverius KVM over IP. This way you are able to configure the hardware remotely.
  • Add IP subnets to on board server KVM
  • Reporting hardware errors to client.
  • Swapping a hard disk, CPU, memory, main boards etc.
  • Power cycling, resetting or rebooting equipment.
  • Adding internal rack cabling.

Sending hardware to the datacenter

All users can send their hardware to the Serverius data centers. When it arrives one of the support engineers will make photo’s of the goods and send these photos to its owner. This way the user will see what and when it was delivered to the datacenter. Until the user is telling by remote hands where to add the hardware in his rack, the packages will be stored the secure data center storage.

Send hardware to the datacenterfedex logo

data center support hardware delivery

Professional workflows:

  • Response time is graphically displayed. Per case or in general you can see the speed of (past) requests. Even clear statistics of the average speed from the past are shown in your client panel.remote hand admin statistics
  • Clean rack hardware administration
    Clients can use clear graphical rack administration tooling. By working with it, the client and Serverius engineers are using the same rack hardware positions. This will avoid noise in communication during critical situations.
  • Teamwork by client and Serverius
    All members of the client team can have it’s own client panel login to request remote hardware tasks. During and after these remote requests can also be viewed by his colleagues. This way colleagues can easily take-over tasks and there is never any uncertainty about how things have happened in the past.
  • Archive of all past remote hands
    All Remote hands of the past 5 years are saved. For an example, clients can easily see who requested a specific remote hand in the past and which Serverius engineer performed the task.
  • Without mistakes
    Every remote hand requested by the tool is pointing to the exact piece of hardware. En engineer cannot make the mistake of applying remote hands to the wrong hardware position. In this way remote hands are applied 100% the way you want, you do not have to discuss to what hardware you pointing to and the task is applied the fasted way.

7 days a week on-site support

Our qualified engineers are 7 days a week ready to perform all kind of hardware request. If you have any questions about the way the Serverius on-site data center support is performed, you can contact one of them below to have a honest conversation.

Michiel Kuper
On-site support engineer
Michiel Kuper
On-site support engineer

Voip: +31(0)887378321
Mobile: +31(0)887378321

Language: Dutch, English

Colocation
85 %
Hardware finance
80 %
On-site datacentrer support
90 %
Datacenter facity infrastructure
75 %
Joey Parki
On-site support engineer
Joey Parki
On-site support engineer

+31(0)887378309

Selin Yilmaz
Sales engineer
Selin Yilmaz
Sales engineer

VOIP + Mobile: +31(0)887378310

Language: Dutch, English, Turkish.

Support & Technical solution engineer @ datacenter facility 1 (Dronten) I'm supporting users with their colocation facility needs, their dish infrastructure and volume data traffic needs. I will make sure that your infrastructure presence in our datacenter is up and running perfectly!

Destek & Teknik çözüm mühendisi @ veri merkezi tesis 1 (Dronten) Kolokasyon, çanak altyapi ve trafik gereksinimleri destek verebiliyorum. Veri merkezimizdeki altyapı varlığınızın kusursuz ve çalışır durumda olduğundan emin olacağım!

Colocation
100 %
On-site datacenter support
90 %
Dish colocation
85 %
Technical infrastructure solutions
90 %
Hardware guru
75 %
DDoS Protection
75 %
Reliable & Helpful
100 %
Max Twigt
On-site support engineer
Max Twigt
On-site support engineer

+31(0)887378322
+31(0)652892031

Dennis Doorten
Head client support
Dennis Doorten
Head client support

+31(0)887378306
+31(0)620266345

Language: Dutch, English

Jordie van Hien
On-site support engineer
Jordie van Hien
On-site support engineer

+31(0)887378314

Language: Dutch, English

As one of the Serverius on-site support teams, I will help you with configuring your hardware installation/troubleshooting and install your interconnection fibers between all our datacenters.

Herman Smink
On-site support engineer
Herman Smink
On-site support engineer
Merlijn de Leeuw
On-site support engineer
Merlijn de Leeuw
On-site support engineer

+31(0)887378312