Refund Policy

[inwave_heading title=”Serverius Refund Policy – Money back guarantee”]All customers are obligated to read, agree to, and keep up-to-date on each of our policies. By obtaining and continuing to use our service, you are agreeing to all of the Serverius policies. [/inwave_heading]

General Policy

By default Serverius not refund any amount in anyway. Any Client accepted these terms by written service contract between Serverius and Client. But clients can request a refund at the Serverius finance department: finance@serverius.net or by the client panel request https://my.serverius.net. When a refund is approved by the finance department, Serverius will do the refund to the Client, so Serverius will not do a refund him selves (fo example by PayPal or any other payment provider). Only first-time accounts are eligible for a refund. For example, if you’ve had an account with Serverius before, and it was cancelled and you signed up again, you will not be eligible for a refund or if you have opened a second account with us.

There are no refunds on Lease To Own, Colocation, network or carriers related services DDoS protection Services, service addons, software licenses, setup fees, administrative fees, account credit balance, support or install fees – No Money Back Guarantee! Account renewals and recurring payments after the money back guarantee are non-refundable. We will not refund accounts that do not cancel before their next due date. Meaning, while canceling, your last payment made prior to canceling will not be refunded. Client may request a cancellation date that matches the service end date.

Please be aware that these policies may change at anytime without advanced notice, though we will notify you of changes. If you have any questions, comments, or concerns with any of our policies, please contact us. We are happy to explain the reasons for any of our policies.